Frequently Asked Questions

Find common questions below or get in touch with us. Our customer service team is here to help.

Refunds / Order change


How long does it take to get my poster?

After receiving your order, we check your photo and send you your digital proof within 48 hours.

Printing and shipping generally takes 3-5 days after you've approved the proof.

You can ask as many revisions as you want, but keep in mind that it takes our design team a little bit of time to make these changes.

What are your shipping times?

Printing and shipping generally takes 3-5 days after you've approved the proof.

All orders placed now will be delivered on time for Christmas.

Does my poster come framed?

If you have ordered a framed poster, it will come inside the frame. So they are ready-to-hang, or ready-to-gift! 🤩

Do you ship to PO boxes?

At the moment we don't support US PO boxes as a delivery address.

I haven't received my poster yet!

Please check whether you have approved your digital proof. We don't ship until you approve this.

Secondly, please check if you have received your tracking code. This is send to you a few days after you've approved the proof.

Does the parcel appears to be stuck? Please get in touch with our customer service team.

How do I track my order?

You’ll receive a tracking link via email when your order ships out, after you've approved your digital proof.

If you have any questions about your tracking or shipment, drop us a line at


How do I create my poster?

Creating your movie poster is really simple.

1. Select a design.

We have many designs divided into collections by genre or occasion.

2. Upload your photo and fill in your titles.

The preview you see is only a visual indication, without effects, filters and photo editing.

3. Place your order.

Our designers manually remove your photo's background, apply filters and titles and will make sure everything looks good.

4. Receive your proof.

Within 48 hours, you'll get an email with a link to your digital proof. Approve it, and it will be printed and shipped to you, or give feedback for revisions. Changes are made quickly.

5. Your poster is delivered.

We print your poster after receiving your approval and use printing facilities close to your address. In general, our posters are delivered in 3-5 days from the moment you approve.

Is my photo good enough?

Most photos work perfectly in our designs. Photos taken on a mobile phone too!

We conduct a photo check for every new order we receive and will email you if we need a different one. It's better to take the initiative and make sure you upload the highest quality image.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

For best results, make sure to:

- Upload the highest possible resolution (2000x2000 pixels recommended)

- The people are within the frame

- Photo is taken in (day)light

What if I'm not happy with my design?

All orders are covered by our 100% satisfaction guarantee.

In case you're not happy with the way your film poster turned out, please let us know and we will make revisions until you're completely satisfied with your poster. We always ask you to approve your poster before we print it to avoid mistakes.

What's a digital file?

You can purchase a digital file of your poster. This means you get a download link to a digital, full resolution, print-ready file. You can then use this in case you want to print (more) yourself or keep for future use.

Will I see my finished artwork before you print?

Yes! We send you a digital proof of your artwork within 48 hours after ordering. Please keep an eye on your email inbox and spam folder.

You can then ask for revisions or approve your design.
Once approved, we will print it straight away.

How will I receive my artwork proof?

After 48 hours of purchasing, we will send you an email with a link to your Approval Page.

On this page you will find your finished artwork proof. We ask you to check it thoroughly and either approve it, or ask for revisions.
Once approved, it's printed straight away.

In case of revisions, your designer will continue working on it and we will send you a new email when the new proof is ready.

When help is needed, or special requests, our customer service team is always there to assist.

How do I edit my poster from the cart?

Unfortunately once a poster is added to the cart, you can't go back to the Poster Builder to make any edits.

Small change? Post a comment in the box on the cart page for our designers.

Otherwise, we suggest to recreate your poster and delete the 'old' one from the cart.

How do I add more photos?

In our Movie Poster Builder you can upload up to 5 images. We charge a small extra fee per additional image. Please note that only the first image will show up in the preview.

All photos will, of course, be in your proof with photo edits and background removed.


What currency are your prices?

Prices are converted to your local currency. Checkout is possible in in USD, GBP, EUR, AUD, CAD.

What payment methods do you accept?

We accept a wide variation of payment providers; PayPal, Visa, Mastercard, Maestro, American Express, iDeal, Shopify Pay, Apple Pay and Google Pay.

Refunds / Order change

Do you offer refunds?

Your Film Poster unfortunately does not accept refunds for change of mind due to all of our posters being personalised and manufactured on demand specifically for the customer. Cancellations of products not send (e.g. frames) is possible, when your artwork hasn't been approved yet.

We do, however, work with a 100% satisfaction guarantee. This means that we offer (unlimited) revisions in case you're unsatisfied with the proof of your poster and can offer change of design or store credit.

We advise to thoroughly check your proof for any mistakes prior to approving it - as approving means it will be printed straight away. If you haven't received your parcel 5 days after the estimated date in the tracking link, please let us know. We don't offer replacements for orders that were shipped over 30 days ago.

My order arrived damaged, what to do?

Please inspect your order upon receiving it and contact us within 30 days if the item is damaged or partly incomplete.

Please provide photo evidence. We will offer a replacement as soon as we can.

Reach us at

Still have unanswered questions?